Privacy Policy

Our Privacy Commitment

Information We Collect

We collect information necessary to provide consulting services, communicate with clients, improve our website, and fulfill legal obligations. The information we gather falls into categories of data you provide directly and data collected automatically through website usage.

How We Use Information

The personal information we collect serves specific purposes related to delivering consulting services, maintaining client relationships, operating our business, and meeting legal requirements. We use your data only for legitimate purposes and do not sell personal information.

• • Delivering consultation services including conducting property market analysis, preparing assessments, scheduling discussions, and providing ongoing support
• • Communicating with you about inquiries, appointments, service updates, follow-up consultations, and responding to your questions or requests
• • Improving our services through analyzing consultation effectiveness, identifying client needs, refining analytical methods, and enhancing service delivery
• • Operating and maintaining our website including ensuring technical functionality, troubleshooting issues, and optimizing user experience
• • Conducting business analytics to understand consultation patterns, market demand, service utilization, and operational efficiency
• • Complying with legal obligations such as maintaining business records, responding to lawful requests, and fulfilling regulatory requirements
• • Protecting security and preventing fraud by monitoring for suspicious activity, maintaining access controls, and safeguarding client information

Information Sharing Practices

We do not sell, rent, or trade your personal information to third parties. We share information only when necessary to deliver services, operate our business, or comply with legal obligations. Any third parties who receive your information are contractually obligated to protect it and use it only for specified purposes.

Your Privacy Rights

Under Australian privacy law, you have rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Contact us using the information at the end of this policy to make requests.

• • Access your personal information we hold and request copies of data in our records
• • Correct inaccurate or incomplete personal information to ensure our records remain current
• • Request deletion of your personal information subject to legal retention requirements and legitimate business needs
• • Receive your personal information in structured format for transfer to another service provider where technically feasible
• • Object to certain processing of your personal information including marketing communications or specific data uses
• • Request restriction of processing your personal information under certain circumstances while maintaining basic records

Information Security Measures

We implement technical, organizational, and physical security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

• • Client contact information and consultation records retained for seven years after last service interaction
• • Website usage analytics and aggregated statistics retained indefinitely in anonymized form for business insights
• • Email correspondence and inquiry forms retained for three years unless longer retention required for legal compliance
• • Payment records and invoices retained for seven years to comply with taxation and accounting regulations
• • Marketing preferences and communication history retained until you withdraw consent or request deletion

When retention periods expire, we securely delete or anonymize personal information unless longer retention is legally required or you have consented to extended retention.

International Data Transfers

Your personal information is primarily stored and processed within Australia. Some service providers may process data internationally, in which case we ensure appropriate safeguards protect your information consistent with Australian privacy standards.

• • Service providers with international operations maintain security standards comparable to Australian requirements through contractual obligations
• • Data transfers to countries with adequate privacy protections as recognized by Australian law
• • Use of standard contractual clauses or other mechanisms ensuring protection when transferring data internationally
• • Assessment of destination country privacy laws to ensure adequate protection before authorizing international transfers

Cookies and Tracking

We use cookies and similar technologies to operate our website, analyze usage patterns, remember preferences, and improve user experience. You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. Detailed information about our cookie practices is available in our Cookie Policy.

Refer to our Cookie Policy for complete details about cookies we use, their purposes, and how to manage cookie preferences through browser settings or our consent tool.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post updated policies on this page with revised effective dates and notify you of material changes through appropriate channels.

• • Email notification to registered clients when significant changes affect how we handle personal information
• • Website notice prominently displayed on our homepage when material policy changes are implemented
• • Effective date updates clearly shown at the top of this policy indicating when changes take effect
• • Archived versions available upon request to review historical privacy practices and policy evolution

Continued use of our services after policy changes indicates acceptance of updated terms. If you disagree with changes, contact us to discuss concerns or discontinue using our services.